We have gathered the most common questions here. If you can't find the answer you're looking for, talk to us: we are here to help.
Orders and shipping
How much does shipping cost?+
Shipping is free throughout Portugal, on all orders, with no minimum value.
How long does it take to arrive?+
Orders are processed in 1 to 3 business days. Once shipped, delivery takes between 7 and 15 business days.
How do I know where my order is?+
As soon as the order is shipped, you will receive an email with the tracking number and the link to follow the delivery.
Can I change or cancel my order?+
Write to us as soon as possible at bp21atelier@gmail.com with your order number. If it hasn't been shipped yet, we will do our best to change or cancel it.
Products and care
What material are the pieces made of?+
Most pieces are made of stainless steel with a gold or silver plating: a resistant material, designed for everyday wear. The details of each piece are on the product page.
How do I take care of my pieces?+
To keep the shine for longer, avoid contact with perfumes, creams, swimming pools, and seawater. Store each piece separately and clean it with a soft, dry cloth.
How do I choose a ring size?+
Many of our rings are adjustable. For the others, please consult our Ring Size Guide.
Payments and promotions
What payment methods do you accept?+
The available methods appear at checkout, at the time of purchase. All payments are processed securely and encrypted.
How does the Buy 3, Pay 2 promotion work?+
Add 3 pieces to your cart and the cheapest one will automatically be free. You can mix and match necklaces, earrings, bracelets, rings, watches, and accessories.
Returns and exchanges
Can I return an item?+
Yes. You have 14 days from receipt to return it, without needing to state a reason. The items must be unworn and in their original packaging. For hygiene reasons, earrings can only be returned if they are sealed. Return shipping costs are the responsibility of the customer. Consult our Return and Refund Policy.
What if the item arrives damaged or incorrect?+
Send us photos of the item and the packaging within 14 days of receipt. We will send a new item or provide a full refund, at no cost to you.
Can I exchange it for another model?+
To exchange, return the item and place a new order. This way, you will receive your new piece faster.
When will I receive my refund?+
After we receive and verify the item, the refund is processed within 14 days, using the same payment method used for the purchase.